Terms of service

Welcome to Kamal Online Hub. By accessing or purchasing from our store, you agree to be bound by the following Terms of Service, conditions, and policies. Please read these terms carefully before placing an order with us.

1. General Conditions

  • By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence.

  • We reserve the right to refuse service to anyone for any legitimate reason at any time.

  • You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our products, store content, or services without express written permission from us.

2. Products & Pricing

  • Product Descriptions: We make every effort to display the colors, specifications, and details of our products (including hardware tools, kitchen gadgets, and home items) as accurately as possible. However, actual colors or dimensions may vary slightly depending on monitor displays or manufacturing batches.

  • Price Changes: Prices for our products are subject to change without prior notice.

  • Availability: We reserve the right to limit the sales quantity of any product or service to any individual, geographic region, or jurisdiction on a case-by-case basis.

3. Orders, Payments & Cash on Delivery (COD)

  • Order Acceptance: Placing an order does not guarantee acceptance. We reserve the right to verify customer details via phone call or WhatsApp before processing any order.

  • Payment Methods: We accept Cash on Delivery (COD), as well as advance payment options via JazzCash, EasyPaisa, or Direct Bank Transfer.

  • Order Refusal: If an order shows inaccurate delivery information, suspicious details, or a history of unaccepted COD parcels, Kamal Online Hub reserves the right to cancel the order.

4. Shipping & Delivery

  • Delivery times provided at checkout are estimates and may vary depending on courier schedules, weather conditions, or local logistical delays.

  • Customers are responsible for providing complete and accurate shipping addresses along with an active contact number. Kamal Online Hub is not liable for delayed or returned parcels due to incorrect address or unreachable contact details.

5. Return, Refund & Cancellation Policy

  • All returns, exchanges, and cancellations are subject to our dedicated Return and Refund Policy.

  • Final Sale items are strictly non-returnable and non-refundable.

  • Approved change-of-mind returns are subject to a 10% Restocking Fee and customer-paid return courier shipping.

6. Prohibited Uses

In addition to other prohibitions as set forth in these Terms, you are prohibited from using our site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.

  • To violate any local, national, or international regulations, laws, or rules.

  • To submit false or misleading information during checkout or customer inquiries.

  • To upload viruses, malicious code, or scrape data from our store.

7. Limitation of Liability

  • Kamal Online Hub shall not be held liable for any injury, loss, claim, or direct/indirect damages arising from the misuse or improper handling of products purchased from our store.

  • Customers are advised to handle hardware tools and appliances with care and according to safety guidelines.

8. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.

9. Contact Information

Questions or inquiries about our Terms of Service should be sent to us via:

  • Store Name: Kamal Online Hub

  • WhatsApp / Phone: 03029743400