Shipping policy

At Kamal Online Hub, we strive to deliver your orders safely and as quickly as possible across Pakistan. Please review our shipping policy below to understand our order processing times, delivery charges, and shipping terms.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (Monday through Saturday, excluding Sundays and official public holidays).

  • Orders placed on Sunday or during public holidays will be processed on the next business day.

  • Order Verification: For Cash on Delivery (COD) orders, our customer support team may contact you via WhatsApp or phone call to verify your order details before dispatch. Unverified orders may experience dispatch delays.

2. Shipping Rates & Delivery Timeframe

We partner with reliable logistics and courier services (such as TCS, Leopards, Trax, or M&P) to deliver your parcels safely to your doorstep.

Shipping Option Estimated Delivery Time Standard Shipping Cost
Standard COD / Advance 3 to 5 Business Days [Rs. 200 - 250 / Free Shipping on orders over Rs. X,XXX]

(Note: Delivery times are estimates and may vary slightly depending on your delivery location, courier workloads, weather conditions, or local disruptions).

3. Order Tracking

Once your package is dispatched from our warehouse, you will receive a tracking link via WhatsApp or SMS. You can use the provided Tracking ID on the courier company’s official website to track the real-time location of your order.

4. Delivery Conditions & Customer Responsibilities

  • Accurate Address: Customers are responsible for providing complete and accurate shipping details, including receiver name, complete house/street address, city, and an active mobile number.

  • Unreachable Phone Number: If the courier attempts delivery and is unable to reach you via phone, the parcel may be returned to our warehouse. Re-shipping costs for uncollected or returned parcels due to incorrect details will be borne by the customer.

  • Inspect Parcel Before Accepting: Please do not accept any parcel if the packaging appears severely damaged, tampered with, or open. Report it to us immediately via WhatsApp.

5. Damaged or Missing Items in Transit

If your package arrives damaged or missing items, please report the issue within 24 hours of delivery:

  • Take clear photos and a brief video of the outer box and damaged contents.

  • Contact our support team at WhatsApp: 03029743400 with your Order ID.

  • We will investigate with the courier company and arrange a prompt replacement or solution.

6. Contact Us

For any questions regarding shipping, order tracking, or delivery delays, please contact our support team:

  • Store Name: Kamal Online Hub

  • WhatsApp / Mobile: 03029743400