Refund policy

At Kamal Online Hub, customer satisfaction is our top priority. We strive to offer high-quality products and an exceptional shopping experience. Please read our policy carefully to understand your rights regarding returns, exchanges, and refunds.

1. Return Window

You may request a return or exchange within 5 days of receiving your package. If 5 days have passed since your delivery date, unfortunately, we cannot offer you a return, exchange, or refund.

2. Conditions for Return

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.

  • It must be in its original packaging with all tags, labels, manuals, and accessories intact.

  • You must provide proof of purchase (Order ID, invoice, or receipt).

3. Non-Returnable & Final Sale Items

Certain types of items cannot be returned or refunded:

  • Final Sale Products: Any product marked as Final Sale or belonging to a Final Sale Collection cannot be returned, exchanged, or canceled.

  • Custom/Special Orders: Items customized or modified specifically upon customer request.

  • Items Damaged by Misuse: Products damaged due to customer error, improper use, or wrong assembly.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt.

  • If you receive a defective, damaged, or wrong item, contact us within 24 hours at our WhatsApp number 03029743400 with clear photos or a short video showing the issue.

  • Once verified, we will arrange a replacement or issue a refund at no extra shipping cost to you.

5. Restocking & Return Shipping Fees

  • Store Fault (Defective/Wrong Item): Kamal Online Hub will cover all return shipping costs, and no restocking fee will apply.

  • Change of Mind / Customer Return:

    • The customer is responsible for paying return courier charges.

    • A 10% Restocking Fee will be deducted from your total product price upon issuing the final refund to cover item inspection, testing, and repackaging costs.

6. How to Initiate a Return

  1. Send a message to our official WhatsApp support at 03029743400 with your Order Number, receipt, and reason for return.

  2. Our team will review your request within 24–48 hours and provide return instructions and address.

  3. Pack the item securely in its original box and ship it back using a trackable courier service.

7. Refunds & Processing Time

  • Once your returned item is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.

  • If approved, your refund (minus the 10% restocking fee for change-of-mind returns) will be processed via Bank Transfer, JazzCash, or EasyPaisa within 3 to 5 business days.

  • Original shipping charges paid at checkout are non-refundable.

8. Order Cancellations

Orders can only be canceled before they have been dispatched. Once an order is shipped, it cannot be canceled and must follow our standard Return Process.

Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us:

  • WhatsApp / Mobile: 03029743400

  • Store Name: Kamal Online Hub